Tote Bag in Twilight

Returns & Shipping

For any returns enquiries, please contact us at customercare@rivergoddess.co.

Returns Policy

We hope you love your purchase from River Goddess.

• Full-priced items are eligible for either a refund or store credit.
• Sale items, items purchased using discount codes, pre-orders, and “Last Chance” items are not eligible for refunds or exchanges.
• Store credit includes an extra AUD $15 bonus credit on full-priced returns.

Returns must be lodged within 30 days from the date of purchase.

Customers are responsible for return shipping costs.

Return Conditions

Items must be:

• unworn and unwashed
• in original condition
• with all tags attached

How to Return

Please email customercare@rivergoddess.co with:

• your order number
• reason for return
• preference for refund or store credit
• return tracking number

Return Addresses

US & Canada

587 W 1000 N, STE 201
Spanish Fork, UT 84660
USA

Orders placed from May 14 onwards are eligible for easy US returns.

Australia & Other Countries

11 Crimea St
Balaclava NSW 2575
Australia

Once received, returns will undergo a quality check before refund or store credit is issued.

Faulty Items

If you receive a faulty item, please contact us immediately. If available, a replacement will be provided; otherwise, a refund will be issued.

We recommend sending all returns via registered post, as River Goddess is not responsible for parcels lost in transit.

Order Changes

Once an order has been placed, we are unable to make changes, cancellations, size swaps, or item exchanges.

International Shipping

Estimated delivery times:

• Standard Shipping: 6–9 business days
• Express DHL Shipping: 3–5 business days

Please note these are estimates only and not guaranteed.

Currency, Taxes & Duties

All prices are listed in Australian Dollars (AUD).

• Australian orders include GST.
• International customers are responsible for any customs fees, taxes, or import duties.

We cannot accept returns due to customs or duty charges.