RETURNS POLICY FOR PURCHASES MADE ONLINE
email- customercare@rivergoddess.co
"Last chance" sale items are not eligible for return or exchange.
We want you to love your online purchase from River Goddess!
You can receive either store credit or refund for full priced items that are returned due to incorrect size purchased, dislike of fit, or style of the item. We do not offer refunds for sale items ( this includes sale codes) but store credit is available.
If you choose to receive store credit on any full-priced item, we will credit you an extra AUD$15.00 on your next purchase! Otherwise, the refund option is available.
Returns are accepted strictly within 21 days from the date of purchase and 28 days for international orders from the date of purchase. Cost of return shipping is to be paid by the customer.
Condition of returned goods
Items must be in original condition and must not have been worn, altered or washed. All tags and packaging must remain in place. We suggest that all items should be tried on as soon as they are received to ensure you are able to return items within our returns timeframe.
How to return an item
Email us at customercare@rivergoddess.co, letting us know of the reason for returning, whether you would prefer store credit or refund (refund only applies to full priced items), the order number, and the tracking number.
Please send all returns to:
River Goddess
11 Crimea st Balaclava NSW 2575 Australia
Please include the order number with the returned item too.
Once the items have been received they will undergo a quality review and if not damaged, we will either refund you or give you store credit. We do not refund shipping charges unless your items are faulty. Postage is to be paid by the customer.
Faulty Items
We inspect each item carefully before sending out to our customers. If you receive a garment with a manufacturing fault our team will provide you with a replacement garment should one be available and if not a refund will be provided.
All returns should be sent via registered post. Returned items lost in the post are not the responsibility of River Goddess.
Pre-orders
Pre- orders can't be returned for a refund, we allow only exchange or store credit. Please note that the pre-orders can be delayed sometimes.
Once an order has been placed, we’re unable to make any changes. This includes cancellations, size adjustments, or swapping items. However, rest assured we offer a flexible returns policy if your order isn’t right for you.
