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RETURNS POLICY FOR PURCHASES MADE ONLINE

email- customercare@rivergoddess.co

We want you to love your online purchase from River Goddess!

You can receive either store credit or refund for full priced items that are returned due to incorrect size purchased, dislike of fit, or style of the item. We do not offer refunds for sale items ( this includes sale codes) but store credit is available.

If you choose to receive store credit on any full-priced item, we will credit you an extra AUD$15.00 on your next purchase! Otherwise, the refund option is available. 

Returns are accepted strictly within 21 days from the date of purchase and 28 days for international orders from the date of purchase. Cost of return shipping is to be paid by the customer. 

Condition of returned goods

Items must be in original condition and must not have been worn, altered or washed. All tags and packaging must remain in place. We suggest that all items should be tried on as soon as they are received to ensure you are able to return items within our returns timeframe.

 How to return an item

Email us at admin@rivergoddess.co, letting us know of the reason for returning, whether you would prefer store credit or refund (refund only applies to full priced items), the order number, and the tracking number. 

AUS, NZ and other countries

 Please send all returns to:

River Goddess

11Crimea st Balaclava NSW 2575 Australia

Please include the order number with the returned item too.

Once the items have been received they will undergo a quality review and if not damaged, we will either refund you or give you store credit. We do not refund shipping charges unless your items are faulty. Postage is to be paid by the customer. 

 USA 

395 E 151st St #3F

Bronx NY 10455

Postage is to be paid by the customer.

 Faulty Items

We inspect each item carefully before sending out to our customers. If you receive a garment with a manufacturing fault our team will provide you with a replacement garment should one be available and if not a refund will be provided.

All returns should be sent via registered post. Returned items lost in the post are not the responsibility of River Goddess.

Pre-orders

Pre- orders can't be returned for a refund, we allow only exchange or store credit. Please note that the pre-orders can be delayed sometimes.

 

 RETURNS POLICY FOR PURCHASES IN OUR RETAIL STORE

For any purchases made at our shop in Cairns and Port Douglas, Unfortunately we don’t offer refunds for change of mind. However we do offer exchange or an store/online credit for returns within 30 days of purchase. Returned items must still be in the same condition as purchased with original tags still in place and proof of purchase must be presented.

Shipping-

AU and NZ orders over AUD$200 receive free express shipping.

Standard shipping to all major cities is 3-5 business days. 

Once your parcel has been dispatched you will receive updates regarding the progress of your delivery.

Cold hand wash separately with plant-based detergent for any hand block printed, cotton and rayon. Consult the care label of individual garment if unsure. Do not wring or twist. Line dry out of direct sunlight. Hot iron on cotton.

PS- Some Indigo hand block printed items may run a bit.